How to Navigate Working with Problem Clients

It’s always that one client who knows just how to ruin your day.

You see their name in your inbox and the dread pools in your stomach. “Maybe it’s not that bad,” you tell yourself. Maybe they just have a question.

But sure enough, it’s a doozy. Your recent work is performing like garbage, or they really can’t make their payments this month, or they have “just a few little changes” that are neither few nor little.

You know the client I’m talking about.

Every agency or consultant who’s been in the industry longer than a day has worked with

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